If no success is still available, click “My product is not listed” again and confirm that it is on. It will look for the printer and hopefully detect it. The tool will prompt you to switch off the printer. If a problem printer is not displayed in hp print and scan doctor or there is a connection problem in hp scan doctor and wireless connection, click on the’ My product is not listed’ option. Select the printer from the list and click Next in hp scan doctor software. In the Welcome screen displayed, click the Start tab to view all available printers (as the hp print and hp scan doctor is installed on your PC).
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